Veeam

  • Bilingual, Tier 1 Technical Support Engineer- Portuguese

    Location US-OH-Columbus
    Job ID
    2018-8520
    Category
    Customer Service/Support
  • Overview

    The Bilingual, Tier 1 Technical Support Engineer , provides technical, client support in English and  Portugese for Veeam’s products via the telephone, email, and remote session.

     

    Existing Work Authorization in the United States of America is required.

    Responsibilities

    • Provide bilingual technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
    • Must speak and write fluently in required language.
    • Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
    • Research and troubleshoot customer problems and inquiries.
    • Update and work assigned cases in a timely manner.
    • Maintain strong customer rapport and excellent, timely communication.
    • Contribute to documentation to build Veeam’s knowledge base.

     

    Qualifications

     

    · One (1) year working knowledge of Windows desktop troubleshooting experience (past and current Windows OS).

    · One (1) year of server administration experience in a Windows environment desired.

    ·Strong Networking background desired.

    · VMware or Microsoft virtualization technology experience desired.

    ·Associate’s degree preferred.  A viable combination of certification and experience will be considered.

    · Two (2) years of client or customer support with demonstrated problem resolution skills; call center experience is a plus.

    · Prior role providing bilingual services.

    Must speak and write fluently in required language (Portuguese)

    Additional skills

     

    ·        Creativity and perseverance for solving problems.

    ·        Proven track record of high customer satisfaction ratings in customer or technical                   service role.

    ·        Strong written and oral communication skills in required language.

    ·        Collaborative work environment for team success.

    ·        Encouragement during stressful times for yourself and to peers.

     

     

    Existing Work Authorization in the United States of America is required.

    We offer

     

     

     

    *LI-JM1

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